Refund Policy

30-Day Money-Back Guarantee

All CinaHost VPS plans come with a 30-day money-back guarantee. If you're not satisfied with our service for any reason within the first 30 days of your purchase, contact us for a full refund of your initial payment.

How to Request a Refund

• Contact [email protected] within 30 days of your purchase
• Include your account email and the reason for your request
• We will process your refund within 5–7 business days

Eligibility

The money-back guarantee applies to your first purchase only. Renewals and additional servers are not eligible for the 30-day guarantee but can be cancelled at any time, with service continuing until the end of the billing period.

Cancellations

You can cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period, and no further charges will be applied. We do not prorate partial months.

Exclusions

Refunds are not available for accounts terminated due to a violation of our Acceptable Use Policy, or for charges resulting from fraudulent activity.