?How fast is VPS deployment?
Most servers are provisioned and ready in under 60 seconds. You'll receive root access and your IP address as soon as the node is online — typically within a minute of checkout.
?What operating systems can I install?
We offer 30+ one-click images including Ubuntu, Debian, CentOS, Rocky Linux, AlmaLinux, FreeBSD and Windows Server. You can also upload your own custom ISO or use a private template.
?Can I upgrade my plan later?
Yes. You can scale up CPU, RAM and storage at any time from your dashboard. Upgrades are applied live without rebooting your server in most cases, and billing is prorated automatically.
?Do you offer DDoS protection?
Every plan includes always-on DDoS mitigation with multi-Tbps scrubbing capacity. Protection is enabled by default at no extra cost, and we monitor traffic 24/7.
?What is your uptime SLA?
We guarantee a 99.95% uptime SLA for all VPS plans. If we ever fall below that threshold, you automatically receive service credits as compensation — no need to file a ticket.
?Where are your data centers located?
Our primary facility is in Singapore (sg1), with low-latency routes to major APAC, SEA and global destinations. Additional regions are available on request for enterprise customers.
?Do you provide backups and snapshots?
Yes. You can take manual snapshots at any time and schedule automated backups. Snapshots let you clone or roll back your entire server in seconds.
?What kind of support do you offer?
24/7 support from real engineers via live chat and email, with an average first response under 5 minutes. Enterprise plans include a dedicated account manager and priority SLA.
?How does billing work?
All plans are billed monthly in advance. We accept credit cards, PayPal and bank transfer. You can cancel anytime and your service continues until the end of the billing period.
?Is there a free trial?
Yes. New customers get a 7-day free trial on any plan, no credit card required. Deploy a server, test the speed, and decide if it's right for you.
?Can I migrate my existing server?
Absolutely. Our team will help you migrate your existing VPS or dedicated server to CinaHost for free, with minimal downtime. Just open a ticket and we'll handle the rest.
?Do you offer a money-back guarantee?
Yes. All plans come with a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days for a full refund.